Jersey City, New Jersey, United States

ThreatModeler Software Inc. is industry’s #1 automated Threat modeling platform. ThreatModeler™ enterprise threat modeling platform is an automated solution that simplifies efforts associated with developing secure applications. We fill a critical and growing need among today’s information security professionals: to build threat models of their organizations’​ data, software, hardware, and infrastructure at the scale of the IT ecosystem and at the speed of innovation.

ThreatModeler is looking to add to its growing IT support team with an experienced professional. We are looking for a dynamic Technical Support Specialist with exceptional focus on IT administration. The role will encompass providing first tier technical support to our employees, resolving issues by utilizing your own skills and experience. The ideal candidate will have at least 2 years in a similar role, as well as proven exceptional customer facing experience.

Responsibilities and Duties

  • Performs system administration activities on all computer systems
  • Maintains and improves external network connection and service
  • Sets up new user accounts; closes out old user accounts; ensures system security via passwords and other methods
  • Performs preventative maintenance procedures; performs system troubleshooting to isolate and diagnose common system problems
  • Monitors and improves system performance through kernel and file system tuning
  • Performs software backups and maintains archive of source codes
  • Establishes processes and procedures for systems administration; supports all personnel as they use system procedures
  • Analyzes system usage; investigates opportunities for performance improvement
  • Investigates and thoroughly understands developments in systems administration and computer technology
  • Assists with building, installing, deploying, and upgrading system hardware and software components as required
  • Performs other related duties as assigned by management troubleshooting issues
  • Basic understanding on network routing etc

Qualifications and Skills:

  • Minimum bachelor’s degree (B.S.) in related field or equivalent
  • 1-3 years related experience or equivalent
  • Must have prior experience with VPN and SSO service providers
  • Must possess working knowledge of and direct experience with operating system configuration files and hardware/software interoperability issues
  • Strong organizational, problem-solving, and analytical skills
  • Ability to manage priorities and workflow
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Acute attention to detail
  • Proven ability to handle multiple projects and meet deadlines
  • Creative, flexible, and innovative team player
  • Ability to work on complex projects with general direction and minimal guidance
  • Working knowledge and understanding of the basic principles, theories, concepts, and practices in the applicable area of engineering/technical specialization
  • Ability to deal effectively with a diversity of individuals at all organizational levels

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