Jersey City, New Jersey, United States

ThreatModeler Software Inc. is industry’s #1 automated Threat modeling platform. ThreatModeler™ enterprise threat modeling platform is an automated solution that simplifies efforts associated with developing secure applications. We fill a critical and growing need among today’s information security professionals: to build threat models of their organizations’​ data, software, hardware, and infrastructure at the scale of the IT ecosystem and at the speed of innovation.

ThreatModeler is looking to add to its growing IT support team with an experienced professional. We are looking for a dynamic Technical Support Specialist with exceptional focus on IT administration. The role will encompass providing first tier technical support to our employees, resolving issues by utilizing your own skills and experience. The ideal candidate will have at least 2 years in a similar role, as well as proven exceptional customer facing experience.

Responsibilities and Duties

1. Setup and deploy company MacBook Laptops to remote users.

2. Ensure system security using various security applications such as Symantec Endpoint Protection, Global Protect, JAMF, and Okta SSO or similar.

3. Responsible for software, device, and equipment inventory deployment and retrieval.

4. Perform Monitoring and software backups

5. Perform troubleshooting and preventative maintenance on all systems.

6. Analyzes system usage; investigates opportunities for performance improvement

7. Duties include the configuration, deployment, testing, maintenance, monitoring and troubleshooting of network components to provide a secure, high-performance network.

8. Perform other duties as assigned

Qualifications and Skills:

· Minimum bachelor’s degree (B.S.) in related field or equivalent

· 1-3 years related experience or equivalent

· Strong knowledge of MacOS system configuration

· Strong organizational, problem-solving, and analytical skills

· Ability to deal effectively with a diversity of individuals at all organizational levels

· Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

  • · Available for occasional after hours support as needed.

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